Privacy Policy

Effective Date: October 24, 2025

At Ti TiVi, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our career guidance platform.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, date of birth
• Educational Information: Grade level, school name, academic interests, career goals
• Assessment Data: Holland Code quiz results, personality scores, career matches
• Payment Information: Processed securely through PayFast (we do not store card details)
• Usage Data: Pages visited, time spent, interactions with our AI assistant

2. How We Use Your Information

We use the information we collect to:

• Provide personalized career guidance and roadmaps
• Generate Holland Code assessments and career recommendations
• Process payments and manage subscriptions
• Send important updates, newsletters, and promotional content (with your consent)
• Improve our services through analytics and user feedback
• Comply with legal obligations and protect against fraud

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Firebase (authentication and database), PayFast (payment processing), EmailJS (email services)
• Parents/Guardians: If you are under 18, we may share your progress with your parent/guardian with your consent
• Schools: With explicit permission, we may share academic progress with linked schools
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure Firebase authentication and Firestore database
• Regular security audits and updates
• Access controls and staff training on data protection

5. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Request a copy of your data
• Withdraw consent for data processing (where applicable)
• File a complaint with data protection authorities

6. Children's Privacy

Our services are designed for users aged 13 and above. For users under 18, we require parental consent for certain features. We comply with COPPA (Children's Online Privacy Protection Act) and POPIA (Protection of Personal Information Act).

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

8. International Data Transfers

Your information may be stored and processed in servers located outside South Africa. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@titivi.co.za
• Phone: +27 (0) 123 456 789
• Address: Ti TiVi Career Guidance, Cape Town, South Africa

By using Ti TiVi, you acknowledge that you have read and understood this Privacy Policy.